Return of Air tickets
Return of air ticket paid up on the site of the Airline company:
Money under orders paid up with a card are returned to the same card. Period of funds transfer is 3-20 days depending on issuing bank.
To create request for return of air tickets bought on the site of the Airline company:
1. Follow the link Search of booking order
2. In the field Order Number enter the number of your order
3. In the field Last name of passenger enter last name of any passenger from your booking
4. In the field Enter the text from the picture enter the characters shown in the picture
5. Click the Search of bookingorder button. Search of booking order will be performed. If the booking exists, page with general booking information will open.
On the page with order information, the RETURN button is available for all orders issued with electronic ticket. The button is not available for non-electronic tickets.
6. To issue the request for return click the return button. The window of a choice of passengers for return will open. Only unused segments of passengers are displayed.
7. Select passengers for whom it is necessary to issue return. If among selected passengers there are passengers for whom return of air tickets through this service is impossible, appropriate message will appear. In this case, it is necessary to cancel choice of these passengers and to continue filling the application for remaining passengers.
8. If return of transportation is executed because of a time delay or flight cancelling by the Airline, you can mark the fact of involuntary return by checking the box "If you have to refuse transportation because of a time delay or canceling of flight by the Airline, please mark here"
9. Press the button the Order for return. Send a letter with request for confirmation of air tickets return to e-mail address of the Customer (specified in booking).
10. Open the letter with request for confirmation of air tickets return.
11. Follow the link which is specified in the text of the letter. The page for return confirmation will open. Estimated sum to return will be displayed on this page.
12. To confirm air tickets return, press the button I Agree. After confirmation of the request booking is cancelled, which is unreversable.
13. Once that is done the letter on confirmation of request will be sent to the address of Customer and the Airline (Webmaster). Webmasterwithin 24 hours handles your request, checks correctness of estimated sum to return and corrects the sum if necessary. After that, Administrator realizes return of air tickets and sends letter to the Customer with information on the return performed.
On the site of the Airline it is impossible to realize return of ticket in case the booking under this ticket (order) is already removed.
Your application will be considered by the Airline within 2-3 days.
Return of money under orders paid with the card, is transferred to the same card. The term of money makes 3-20 days depending on issuing bank.